PREAMBLE

These general terms and conditions aim to define the terms of sale between the Seller – Mauv Studio – and the Buyer, from order placement to after-sales services, including payment and delivery. All orders placed on the site are subject to the entirety of these general terms and conditions of sale. Mauv Studio reserves the right to modify these terms and conditions at any time, with the applicable version being the one available online on the website mauv-studio.com at the time of the order.

ARTICLE 1: IDENTIFICATION OF THE SELLER

The website mauv-studio.com is owned by Mauv Studio.

ARTICLE 2: ENFORCEABILITY OF THE GENERAL TERMS AND CONDITIONS OF SALE

Our online sales are governed by these general terms and conditions, which prevail over any other agreement, in particular over any purchase conditions, unless there is a prior, formal, and express derogation by the Seller. The general terms and conditions of sale are available on the Seller's website mauv-studio.com (section "Terms and Conditions") and upon simple request by email or mail. Each Buyer must read and understand these terms before placing an order.

ARTICLE 3: THE CUSTOMER

The customer declares to be a natural person, at least 18 years old, and to have the legal capacity or parental authorization to place an order on the site. When registering personal data, the customer must ensure the accuracy and completeness of the mandatory information provided. In the event of an error in the recipient's address, Mauv Studio cannot be held responsible for the inability to deliver the product.

ARTICLE 4: THE PRODUCTS

The products offered for sale are those described on the website. Mauv Studio takes the utmost care in the presentation and description of these products to provide the best possible information to the customer. The characteristics listed in the product descriptions are based on the information provided by suppliers, subject to their validity.

ARTICLE 5: PRICES

The product prices are indicated in euros, including all taxes for mainland France. The prices displayed take into account any possible discounts or commercial offers. For deliveries outside the EU, customs duties and related formalities are the sole responsibility of the customer, who must verify the feasibility of importing the products to the country of delivery.

ARTICLE 6: THE ORDER

Placing an order on the website requires following the procedure implemented by Mauv Studio, consisting of several steps that the customer must complete to validate the order. Before final validation, the customer can check and correct any errors. By confirming the order, the customer accepts the general terms and conditions of sale.

ARTICLE 7: PAYMENT

Payment for products purchased from Mauv Studio via the mauv-studio.com website is required in full at the time of ordering. Payments are made by credit card through the secure payment module integrated into the website.

ARTICLE 8: DELIVERY

The shipping time for orders is indicated during the purchase process and may vary depending on the items ordered and the customer’s choices. The delivery time depends on the shipping method chosen and may range from a few days to several weeks. These times are indicative and based on the information provided by our delivery partners.

ARTICLE 9: RIGHT OF WITHDRAWAL AND "SATISFACTION OR MONEY BACK" GUARANTEE

Under Article L.121-20 of the French Consumer Code, the buyer has a period of fourteen (14) days from the delivery of the order to return the item and obtain a refund without giving any reason. The withdrawal period expires fourteen days after the customer or a third party (other than the carrier) takes physical possession of the item.

ARTICLE 10: APPLICABLE LAW

All clauses of these General Terms and Conditions of Sale, all transactions and purchase operations made from the mauv-studio.com website, are subject to American law. In the event of a dispute, the competent court will be that of the Seller’s registered office.

ARTICLE 11: PERSONAL DATA

Creating a customer account on the mauv-studio.com website requires the buyer to provide certain personal information. These data are necessary for processing the order and managing Mauv Studio’s business relationships with its customers. All information is secured, kept confidential, and not used for commercial purposes by third parties.

ARTICLE 12: LIABILITY

For all stages of accessing the website, filling out forms, placing orders, delivering items, or any other services, Mauv Studio is only bound by an obligation of means. Therefore, Mauv Studio cannot be held liable for any inconveniences or damages arising from the use of the Internet, such as external intrusion or the presence of computer viruses, beyond its reasonable control.

ARTICLE 13: INTELLECTUAL PROPERTY

All elements of the Mauv Studio website are and remain the intellectual and exclusive property of Mauv Studio. None of the documents from the mauv-studio.com website may be copied, reproduced, republished, posted, or distributed in any way.

ARTICLE 14: WARRANTIES

All products for sale on the https://mauv-studio.com website are covered by the legal guarantee of conformity (L211-1 and following of the Consumer Code) and the warranty against hidden defects (articles 1641 and following of the Civil Code). The buyer may request a replacement if the product is defective or non-compliant, subject to an evaluation.

ARTICLE 15: MEDIATOR FOR CONSUMER DISPUTES

Appeal to customer service:

In the event of a disagreement or dispute regarding a product sold on our website, the customer may submit a reasoned complaint to our customer service department:

By email: contact@mauv-studio.com

Appeal to a mediator:

As of January 1, 2016, if, after exhausting all options with our customer service, a misunderstanding or disagreement persists, and subject to the admissibility conditions provided by the Consumer Code, the customer may contact the Consumer Mediator to resolve the dispute amicably.